In this comprehensive course, participants will learn essential techniques for effectively managing and de-escalating high-stress situations through strategic communication and tactical approaches. The course focuses on the critical skills of active listening, recognizing nonverbal cues, practicing assertive communication, and setting boundaries. Through real-life scenarios and practical exercises, participants will gain the knowledge and confidence needed to defuse tension, build trust, and resolve conflicts peacefully. This course is designed to enhance the safety and security of all parties involved, whether in public spaces, healthcare settings, residential environments, or any other high-pressure context. By the end of this course, participants will be equipped with the tools to maintain control and promote a sense of security in a variety of challenging situations.

The Diversity and Inclusion course at Securiwatch Training Academy is designed to equip our security guards with the knowledge and skills necessary to foster an inclusive and respectful workplace. This course covers essential concepts and strategies for understanding and appreciating diversity, addressing unconscious bias, and promoting a culture of equity and inclusion.

This comprehensive course is designed to equip security guards with the skills and knowledge necessary to ensure the safety and security of event attendees. From managing crowds at music festivals and sporting events to handling protests and public gatherings, this course covers a wide range of scenarios that security personnel may encounter.

This course was developed through online research to provide an understanding of teamwork, collaboration, diversity, and communication in Canadian culture. While every effort has been made to ensure the accuracy and comprehensiveness of the information, it is based on publicly available sources and should be used as a general guide. For more specific and detailed information, please refer to the original sources listed below.

This comprehensive training course equips loss prevention officers with the necessary skills and knowledge to effectively prevent theft, protect assets, and ensure safety. By understanding the various aspects of loss prevention, including legal and ethical considerations, investigative procedures, and preventive measures, LPOs can contribute to a secure and profitable environment for businesses.

This comprehensive course is designed to equip security guards with the essential skills and knowledge needed to write clear, accurate, and detailed incident reports. Effective reporting is critical for maintaining security, facilitating investigations, and ensuring legal compliance. Through this course, security guards will learn the structure of incident reports, specific details to include, best practices for documentation, and how to maintain objectivity and clarity in their writing.

Guidance Overview: This guidance is designed to support new employees in building confidence and maintaining their well-being as they transition into their new roles. It covers essential topics such as understanding confidence, adopting healthy habits, managing mental health, effective communication, adaptability, and building professional relationships. Additionally, it includes a basic workout plan and dietary advice for various preferences. By following this guidance, new employees will gain practical tools and strategies to help them succeed and thrive in their new positions.

Empowerment through TED Talks: Confidence and Psychology" is a curated collection of inspiring and educational TED Talks that delve into the realms of confidence-building and human psychology. This course is designed to provide security guards with valuable insights into the psychological principles that underpin confidence and personal empowerment.

Customer Service Excellence for Security Professionals is a specialized training program designed to equip security guards with the skills and knowledge needed to provide exceptional customer service while fulfilling their security responsibilities. In today’s dynamic environment, security professionals are often the first point of contact for visitors, clients, and the general public, making their role in customer service crucial. This course explores the dual role of security guards as both protectors and representatives of the client’s brand, emphasizing the importance of effective communication, empathy, professionalism, and problem-solving in daily interactions. Through a blend of theoretical knowledge, practical scenarios, and interactive exercises, participants will learn how to balance their security duties with the demands of customer service, manage difficult situations, and contribute positively to the client experience.

Navigating High-Risk Encounters: Essential Skills for Security Guards" is a dynamic and interactive training course designed to prepare security professionals for the challenging task of managing high-risk situations involving vulnerable or dangerous individuals. Whether dealing with individuals facing mental health crises, substance abuse issues, or aggressive behaviors, this course equips you with the knowledge, strategies, and confidence needed to handle these encounters safely and effectively.

"Health and Safety Essentials for Security Guards" is a comprehensive training program designed to equip security professionals with the knowledge and skills necessary to maintain their own well-being and ensure the safety of others in a variety of environments. This course covers a wide range of topics, including physical and mental health, personal protective equipment (PPE), workplace hazards, emergency preparedness, and stress management. By the end of the course, participants will be able to recognize potential risks, take proactive measures to prevent accidents, and respond effectively to emergencies.

Active Shooter Response Training Course - Description The Active Shooter Response Training Course is an essential online program designed to help security guards effectively respond to an active shooter situation. The course covers the "Run, Hide, Fight" strategy, teaching participants how to assess the situation, evacuate safely, secure themselves, and defend if necessary. It also covers communication with authorities and post-incident protocols. This course is ideal for security professionals and anyone responsible for safety in public or private spaces. Upon completion, participants will be equipped to respond effectively in an active shooter emergency.

Security professionals are often on the front lines, engaging with individuals in moments of distress, crisis, or vulnerability. Trauma-Informed Security Response is a foundational training program designed to equip guards with the awareness, tools, and mindset necessary to recognize and appropriately respond to trauma in the field. This course explores the psychological impact of trauma, the ways it can manifest in behavior, and how to adjust security practices to reduce harm, de-escalate tense situations, and maintain professional boundaries. Through real-life scenarios and practical techniques, security personnel will learn how to approach their duties with increased empathy, safety, and confidence—while also protecting their own mental health and resilience. This training is essential for anyone working in high-traffic, high-risk, or community-based environments, including retail, shelters, healthcare, corporate, and public spaces.

The Calm Command: Advanced De-escalation Training for Security Professionals This course teaches security personnel how to manage high-stress situations using psychological insight, emotional control, and professional presence. Focused on real-world scenarios and neuroscience-based techniques, it goes beyond basic conflict management to build true command under pressure. Guards will learn to regulate their own response, influence behavior through tone and body language, and defuse conflict without force. Ideal for professionals working in dynamic or high-risk environments.